The Original Walking Tours of Melbourne
est. 2004
03 9663 3358 (A/H +61447868788)
Sharing Melbourne Evolutions
 

Cancellation Policies

Scheduled tour bookings are not confirmed until payment is received ( by Hidden Secrets or accredited Travel Agent*)

In any event, Hidden Secrets strongly advises you to take out travel insurance… its well worth the piece of mind.

We always suggest a call, email or text the day prior to your tour to ensure all your details are as they should be. It is not obligatory, but it helps.

If confirmed standard departure tour bookings are cancelled the following fees apply

  • More than 7 days in advance – 10% of original fee
  • 3-7 days in advance – 50% of tour cost
  • within 72 hours of     commencement – refunds  will not be available
  • Please also see our Covid Policy here  where if government Covid restrictions apply we have refund options.

If changes are made more than 7 days prior to original booking there is no additional charge.. the rebooked date must be within 2 months.

  • > All changes are subject to availability. If changes are made within the six days, this may be considered as a cancellation – and cancellation fees charged accordingly. We will endeavour to rebook for a best ressult for everyone.
  • > If last minute (less than 7 days) date changes are made a 40% fee will be charged to take the revised date ( excluding booking fee/ creditcard fees)

  • > If Hidden Secrets Tours is forced to cancel a booked tour, any prior tour payments will be fully refunded ( other than third party booking fees)
  • > The above is relevant to gift voucher bookings as well. Gift voucher values may be used for other Hidden Secrets Tours, subject to availability. All vouchers are valid for 1 place and value cannot be split.
  • > Gift vouchers are non refundable once purchased, so please choose carefully. They will be extended from their written due date on discretion, and only if requested prior to expiry date
  • > Hidden Secrets Tours operate in all weather, though reserves the right to alter or amend an itinerary if circumstances require.

Please note if you book a tour with us via an external company – Get Your Guide, Viator, your Travel Agent, or others, please ensure you check their cancellation policies, as they will be arranging any refund.

Gift vouchers are non refundable – they are able to be transferred to another name, and they are able to be used for others of our tours to the value of the voucher. Gift vouchers will be redeemable for the tour nominated up to 12 months, and to the dollar value thereafter if an extension is requested prior to expiry for another 6 months thereafter.

Private, corporate and group bookings have special cancellation policies to ensure your exclusive experience. see below

· A deposit of 50% of the quoted tour minimum is requested to hold tour date.
· Full payment is required 7 days prior to departure.
· Group, corporate and private tours are bookings that vary in any form from our standard tours.
· The following fees will be invoiced if agreed bookings are cancelled:

  • More than a month in advance – 5% service fee of deposit
  • Group bookings cancelled more than 21 days prior to departure are charged a 10% booking fee of paid monies
  • Group Bookings cancelled or numbers reduced 7- 21  days prior to departure a 50% charge will be applied
  • Additional numbers will be accommodated subject to availability.
  • Group bookings cancelled within 7 days of commencement – refunds will not be available
  • All changes must be received in writing.
  • Covid impacts will be managed with compassion and rebooked or resolved respectfully.
  • Bookings are not confirmed until a booking confirmation number is received// or invoice is written and sent// or payment is received by Hidden Secrets Tours.
  • If Hidden Secrets Tours is forced to cancel a booked tour, any prior payments will be fully refunded. Please call 03 9663 3358 if you have any questions.
  • Hidden Secrets Tours operate in all weather, though reserves the right to alter or amend an itinerary if circumstances require.

Things to note when booking tours.

  • Credit card payments incur a non refundable 3% surcharge .

Private group bookings
· If you have a small group, we can timetable a Lanes and Arcades tour for you outside of our Tuesday to Saturday listings,    of even start the tour with lunch, to fit with your timetable.
· Tours can be adapted to between 2 and 4 hours.

Personalised itineraries
· If you would like a personalised tour, please contact us with      specific requests, we are certain to be able to create an itinerary      to suit – within our focus of a design snapshot of Melbourne
· If you are unable to participate in a tour, we will meet with you      and personalise your options over coffee. more info

Corporate bookings
· Corporate bookings are available for groups between 6 and 20      people per session – (groups will be split to maximum 10)
· Larger groups would be considered case by case.

Tours conducted in French: 
· By the very nature of a special language tour, these are considered private bookings, as we do these as an unscheduled option.
· Group sizes can be from 2 – 10, and can can range from 2 – 4 hours with lunch options.

Contact us for more information on pricing and availability. 03 9663 3358

 

Tour options to book.

Testimonials

We love it when guests send us notes of what they enjoyed on tour.

These are just a few!

What others say about our Tours of Melbourne

  • What a fabulous way to experience a new city. We learned a lot while being shown some amazing places to stop in and have a bite. This was absolutely one of the highlights from being in Melbourne.
    An outstanding way to spend an evening – Laura Jan 2023
  • A very informative, comprehensive and interesting walking tour that I thoroughly recommend. I’ve been to Melbourne a few times and future trips will be so much better for the knowledge gained. Melinda is an excellent guide and I’m so glad I signed up for this.
    Best for history food shopping and outdoor art – Solo Traveller April 23
  • Fantastic evening with great food and wine. Fiona was a wonderful and knowledgeable guide. She shared great facts about the beautiful city of Melbourne and took us to wonderful restaurants. A must do!
    Great Evening in Melbourne – Jan 2023
  • I am so thrilled I did. Wow, it was so interesting. I am seriously born and bred Melbourne, lived here for 50 years (in inner 'burbs) and worked and walked these city streets probably thousands of times and thought I knew my patch pretty well. This tour was the next level. My Melbourne will never be the same to me again, for which I am truly grateful. I liked it so much we're booked on the Degustation Tour. If you are not a local and you are interested in the quirky side of history and how this staid, yet beautiful city evolved, you will enjoy it. If you are a local, you will marvel at Marvelous Melbourne.
    “I loved it, and I’m a local.” – Jen, Melbourne
  • The tour is really worth every cent. We got two coffees, three sweets, a takeaway coffee mug and even a list + booklets with all the information of the tour. After this experience I wished I will stay longer in Melbourne so I can go explore every venue we passed again. Thums up for this tours! Thanks a lot 'Hidden secrets Melbourne'!
    Cafe Culture tour – Annelies from Netherlands
  • I had enjoyed Lanes and Arcades and Cafe Culture Tours in April 2015 with my family and it was so good that I returned with my friend in August Sept 2015. It really is the best way to make the most of your time in Melbourne to spend time with a guide from Hidden Secrets Tours. They are a wonderful example of Melbourne hospitality and the guests on the tour from all over the world make the experience one not to be missed. Next time I visit Melbourne their progressive High Tea Tour is definitely on my to do list.
    “Hidden Secrets Tours are becoming a must do for our trips to Melbourne.”
  • As Friday night was our last night in Melbourne we had a debriefing about what they had enjoyed the most...and guess what??.. Your tour was the most mentioned activity. One girl said it was the best $12 she had spent. Haha. So once again, a huge thank you for fitting us in and helping broaden our girls view of the food industry. They are so much wiser for the experience. Year 12 - Newcastle High School
    Newcastle High School – March 2014
  • This excellent informative and entertaining tour focused on the inner delights of Melbourne CBD lanes and arcades. Sarah is a wealth of information and is a natural entertainer. Even if like me you have been to Melbourne many times, Sarah still delivered the 'Well I never!" factor. Go on these attractions, they are truly worth every cent. - Trip Advisor - Jan 2014
    Shirley – Lanes & Arcades walk
  • This is honestly the best tour I have ever done anywhere in the world. If you ever visit Melbourne, I strongly recommend that you take this tour.
    Visited January 2014 - tripadvisor
    Via TripAdviser WynonaLavota
  • “Fantastic, Friendly, Interesting”

    The guide was amazing. She had such a wealth of background knowledge about the area that she answered every question as well as expanding on it. I could see she really enjoyed her what she did with enthusiasm and eagerness. It was a truly amazing experience. I would gladly recommend this tour for all those who love history and interesting coffee and eats Reviewed 2 January 2014 on TripAdvisor - Cafe Culture Walk

    Cafe Culture Walk – Sth Africa
  • I wanted to take this opportunity to say thank you for your great hospitality. Thank you for making my Ultimate Australian Adventure with Oprah such and amazing time... 2010 Mary re the specially arranged Lanes and Arcades Walk 
    Mary T of Nova Scotia
  • Last week Jo and I went on your Lanes & Arcades tour and the Sommelier's Tour. They both offered completely different experiences. We had a great time discovering the many wonderful shops and cafes hidden away in the lanes and arcades of Melbourne...
    Robyn of Newcastle NSW
  • Both my friend Glenda & I have been going to Melbourne for years and we would have never known that these “Hidden Treasures” existed. It was fascinating to walk up & down the lanes & arcades and to see a completely different side of Melbourne...
    Kathryn & Glenda – NSW
 
If you joined a tour with us and enjoyed it, we would love to hear! - you can email us at feedback@hiddensecretstours.com Also a fabulous post on Google here,    Facebook or    is always a joy for us and our potential clients We as a team go through them, and love getting your personalised messages!   We're proud to say we have received Trip Advisor Certificate of Excellence 2013, 2014, 2015, 2016, 2017, 2018 and 2019, and now 2020. We know 2020 and 2021 will be a year of new adventures. Your support is greatly appreciated.

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