We take small groups, so we do require guests to book prior to the tour. To ensure accuracy of drink stops and catering, we are able to take bookings up to 1 hour prior to departure. This is subject to availability. You can see how many spots are available on our booking pages, so if you are last minute and want to be sure, please call the office.
All our guides hold up a large YELLOW golf umbrella for our Starting/Meeting points… so please watch for this.. it’s branded with Hidden Secrets tours – and should be an easy indicator – our guides also carry a branded bag with a yellow strap.
Please phone the Office directly to enquire about tour routes. Hidden Secrets Tours are focused in Melbourne’s central city area, and due to weather and business changes, we may alter itineraries to ensure the best experience for the day.
We take payment by direct debit, paypal, and credit cards ( VISA, Mastercard and American Express) Our tour guides do not have the facility to take cash whilst guiding, so please contact the office directly for details and to confirm tour availability.
To place a name to face our tour hosts are all identified on our Tour Team page. Due to the nature of our business, it is difficult to guarantee who will be looking after you on the day, but we will try if special requests are made. Not all of our guides work every day.
Our tours are between 2 – 4 hours in length depending on the itinerary. The walking is not too strenuous, with most tours offering rest stops or tea breaks. The walks vary up to 3km, with a few stairs along the way. Heels are not advised.
We are happy to discuss with you what limitations and what opportunities there are in the city of Melbourne area where we work for accessibility needs. There are many places that do not have lifts, but also several businesses that can cater well, with suitable bathroom options and wide doorways and table heights. We want all customers to enjoy the best experience, so we will adapt a tour where suitable or create a private tour plan for you. We have worked with several visually impaired clients too, so a private tour with this focus in mind is offered. Please always ask prior to booking, to avoid disappointment on the day. We have a working relationship with Travellers Aid, who can assist in most issues regarding accessibility if we know in advance.
Due to the nature of a walking tour, it is a better use of your investment and time to meet us at a central place. For private or corporate bespoke bookings we are happy to meet you at your inner city hotel – please confirm when booking.
We’re happy to provide a Private Tour to suit your time schedule – please contact us directly to confirm availability and pricing scales, the earlier this is done, the more likely we can accommodate your request.
We split larger groups into smaller ones, to ensure a premium experience.
Our guide are not equipped to take payments on the day, and a tour spot is not confirmed until payment is made. If you need more than one credit card to be used to pay for a tour, our online system does allow part payments. For corporate bookings we do require a deposit is required for tour confirmation. Please contact us directly for payment options.
Whilst not obligatory, we are happy for guests to reconfirm their booking, this ensures correct meeting details and any emergency contacts are provided. Please note: Hidden Secrets Tours do not take responsibility for incorrect information provided by a Third Party Booking Agent. Contact us to confirm your booking today.
If you’re unfortunately not able to join the tour please advise Hidden Secrets Tours directly by phoning the Office on 03 9663 3358 or the number provided at confirmation. We encourage all of our guest to have travel insurance for unforeseen situations. We do have a no refund policy if you cancel within 72 hours, as we are rarely able to resell within this time frame. To review our booking Terms and Conditions, including Cancellation Policy please click here.
For all our scheduled tours the tour host will predetermine the route, but private or bespoke touring there is some opportunity to make requests. We design many itineraries and are able to do this for corporate groups, or specialised tours.
We will never say no, but do note that we do not have children’s pricing. We generally say our tours are suitable for anyone between 15 – 85. Children are to be supervised at all times and we ask Parents to be aware of the experience and requirement of other clients on the tour. We do not charge for Children 2 and under. Prams are not ideal due to steps during the walk. The legal alcohol drinking age in Victoria is 18 years. We can certainly arrange a private tour for families Contact us.
All standard Hidden Secrets Tours are conducted in English. Out tour hosts are local to Melbourne, with English as their main language. We do have guides who do tours in French and German, click here for more information.
Most of our tours do not operate on Public Holidays – as the areas we visit are not as vibrant as on normal days.. and we want to show you Melbourne at its best..
We generally do not operate on Sundays or Public Holidays including: Good Friday to Easter Monday we close, April 25th (Anzac Day), in June for Kings Birthday, AFL Grand Final Friday in September, First Tuesday in November (Melbourne Cup Day), December 25th and 26th and Jan 1st. 26th Jan 2016 Australia Day and any other public holiday.
Yes we do and do not send more than once a month – you can sign up here
Please go to our gift vouchers page to see the steps to follow for redeeming a Hidden Secrets Tours Gift Voucher.