Scheduled tour bookings are not confirmed until payment is received ( by Hidden Secrets or accredited Travel Agent*)
In any event, Hidden Secrets strongly advises you to take out travel insurance… its well worth the piece of mind.
We always suggest a call, email or text the day prior to your tour to ensure all your details are as they should be. It is not obligatory, but it helps.
If confirmed standard departure tour bookings are cancelled the following fees apply
If changes are made more than 6 days prior to original booking there is no additional charge.. the rebooked date must be within 2 months.
> If last minute (less than 6 days) date changes are made a 40% fee will be charged to take the revised date ( excluding booking fee/ creditcard fees)
Please note if you book a tour with us via an external company – Get Your Guide, Viator, your Travel Agent, or others, please ensure you check their cancellation policies, as they will be arranging any refund.
Gift vouchers are non refundable – they are able to be transferred to another name, and they are able to be used for others of our tours to the value of the voucher. Gift vouchers will be redeemable for the tour nominated up to 12 months, and to the dollar value thereafter if an extension is requested prior to expiry for another 6 months thereafter.
Private, corporate and group bookings have special cancellation policies to ensure your exclusive experience. see below
· A deposit of 50% of the quoted tour minimum is requested to hold tour date.
· Full payment is required 7 days prior to departure.
· Group, corporate and private tours are bookings that vary in any form from our standard tours.
· The following fees will be invoiced if agreed bookings are cancelled:
Things to note when booking tours.
Private group bookings
· If you have a small group, we can timetable a Lanes and Arcades tour for you outside of our Tuesday to Saturday listings, of even start the tour with lunch, to fit with your timetable.
· Tours can be adapted to between 2 and 4 hours.
· If you would like a personalised tour, please contact us with specific requests, we are certain to be able to create an itinerary to suit – within our focus of a design snapshot of Melbourne
· If you are unable to participate in a tour, we will meet with you and personalise your options over coffee. more info
· Corporate bookings are available for groups between 6 and 20 people per session – (groups will be split to maximum 10)
· Larger groups would be considered case by case.
Tours conducted in French:
· By the very nature of a special language tour, these are considered private bookings, as we do these as an unscheduled option.
· Group sizes can be from 2 – 10, and can can range from 2 – 4 hours with lunch options.
Contact us for more information on pricing and availability. 03 9663 3358