Can we just turn up on the day? - To ensure accuracy of morning tea and lunch bookings, we are able to take bookings up to 1 hour prior to departure – subject to availability.
How do we find you at the meeting area? All our guides hold up a large YELLOW golf umbrella for our Starting/Meeting points… so please watch for this.. its branded with Hidden Secrets tours – and should be an easy indicator – our guides also carry a branded black and yellow bag too.
Can you tell us where we go? – Please phone the Office directly to enquire about tour routes. Hidden Secrets Tours are generally focused in Melbourne’s central city area, with the Vintage Outing exploring the inner suburbs.
Can I pay by Cheque? - Yes, advanced payment can be made by cheque, direct deposit or direct credit card – please contact the Office directly for details and to confirm tour availability.
Who will be the tour host? - To place a name to face our tour hosts are all identified on our Tour Team page. Due to the nature of our business, it is difficult to guarantee who will be looking after you on the day, but we will try if special requests are made.
Is there much walking? - Our tours are between 2 – 4 hours in length, but walking is not too strenuous, with most tours offering rest stops or tea breaks. The walks are approximately 1km – 2.5km, with a few stairs along the way. Heels are not advised.
If I need wheelchair access or have accessibility concerns what should I do? - We are happy to discuss with you what limitations and what opportunities there are in the city of Melbourne area where we work for accessibility needs. There are many places that do not have lifts, but also several businesses that can cater well, with suitable bathroom options and wide doorways. We want all customers to enjoy the best experience, so we will adapt a tour where suitable or create a private tour plan for you. We have worked with several visually impaired clients too, so a private tour with this focus in mind is offered. Please always ask prior to booking, to avoid disappointment on the day. We have a working relationship with Travellers Aid, who can assist in most issues regarding accessibility.
Do you pick up from our hotel? - Due to the nature of a walking tour, it is a better use of your investment to meet us at a central place. For private bookings we are happy to meet you at your inner city hotel – please confirm when booking.
I want to do a tour outside of the times listed on the website… – We’re happy to provide a Private Tour to suit your time schedule – please contact us directly to confirm availability and pricing scales.
We have a group, but don’t want to put the full booking on one credit card – can we pay on the day? - Full payment can be made on the day with cash, however a deposit is required for tour confirmation and / or a credit card imprint is held as tour security. Please contact us directly for payment options.
Do we need to reconfirm? - Whilst not obligatory, we highly recommend our clients reconfirm their booking, this ensures correct meeting details and any emergency contacts are provided. Please note: Hidden Secrets Tours do not take responsibility for incorrect information provided by a Third Party Booking Agent. Contact us to confirm your booking today.
What happens if we are not able to join the tour? - If you’re unfortunately not able to join the tour – please advise Hidden Secrets Tours directly by phoning the Office on 03 9663 3358 or the number provided at confirmation. Travel insurance is always advisable. To review our booking Terms and Conditions, including Cancellation Policy please click here.
Do we get to choose where we go? For all our scheduled tours the tour host will predetermine the route, but private touring there is some opportunity to make requests.
Are children allowed on the tours? - We will never say no, but do note that we do not have children’s pricing. We generally say our tours are suitable for anyone between 15 – 85. Children are to be supervised at all times and we ask Parents to be aware of the experience and requirement of other clients on the tour. We do not charge for Children 2 and under. Prams are not ideal due to steps during the walk. The legal alcohol drinking age in Victoria is 18 years. We can certainly arrange a private tour for families Contact us
What languages are the tours conduced in? All standard Hidden Secrets Tours are conducted in English. Out Tour Hosts are local to Melbourne, with English as their first language. Director Fiona, is also available to host tours in French, click here for more information.
Do you operate on Public Holidays? – most of our tours do not operate on Public Holidays – as the areas we visit are not as vibrant as on normal days.. and we want to show you Melbourne at its best.. Sundays or Public Holidays including: 3rd, 4th, and 6th April 2015 (Easter) , April 25th (Anzac Day), June 8th 2015 ( Queens Birthday), November 3rd (Melbourne Cup), December 25th and 26th and 28th 2015 ( Christmas Break), Jan 1st 2016, 26th Jan 2016(Australia Day), 25th, 26th, 28th March 2016 (Easter)
Do have a newsletter?
Yes we do – - click here for archived ones.
How do I redeem a gift voucher? - Please go to our gift vouchers page to see the steps to follow for redeeming a Hidden Secrets Tours Gift Voucher.
No question is a silly question – please feel welcome to phone: 03 9663 3358